This course is about teaching a method of identifying a defect, analyzing the defect to understand its root cause, then developing solutions that prevent that defect from occurring again.

This is what we cal fail-safing: Making the process safe from the possibility of failing.You will be learning a structured process or roadmapto follow. You will learn how to use some tools which can help you interpret data and make decisions.

The ideas, solutions and process knowledge comes from you. You know a lot about how to make your organization a world class organization.

The challenge is to find a way to channel that knowledge so that you can have a coordinated improvement effort.

Take this opportunity to learn and apply yourself to help your organization achieve its goals.