Lead Auditor Courses


Welcome to the Gladhill Associates International on-line and virtual classroom ISO 9001:2015 and ISO 14001:2015 lead auditor courses. Our courses are Exemplar Global certified. 

Due to the latest pandemic news the following is what Exemplar Global sent to their training providers: 

“Virtual Training Is Acceptable as an Alternative to Classroom Training" 

“Given the concern for public health in light of the global COVID-19 pandemic, it is understandable that many training organizations are canceling their public training courses. Many of these training organizations are replacing those public courses with virtual (online) training courses.

Exemplar Global has been asked if those virtual courses are acceptable under the RTP and TPECS training certification schemes. The answer is yes! Under the RTP and TPECS programs, training providers are free to design and deliver their courses as they see fit, so long as they continue to meet the requirements of the program their courses are certified to”. 

There is no need to travel when you take a virtual or on-line course

Gladhill Associates International has the courses and content available in an on-line and virtual, easy-to-access format that can help you meet your career goals from the comfort of your own home or office. 

You don't have to wait for classrooms to open back up either; with over 50 courses that cover topics across the quality domain, Gladhill Associates International’s virtual training helps you start or continue your improvement journey.  

Lead Auditor Courses

Prepare yourself for real-life ISO 9001:2015, AS 9100D and ISO 14001:2015 auditing situations and learn how to manage and complete the audit process.

Understand the requirements of ISO 9001:2015, AS 9100D and ISO 14001:2015 and be able to conduct a successful audit. The course includes case studies, quizzes and scenarios to prepare you for real-life auditing situations. You’ll learn to manage the audit process and complete reporting in a collaborative and engaging environment.

This virtual, instructor-led course is comprised of three successive components delivered in convenient, 3 or 4 six to eight-hour days

Day 1 - Competency Unit-QM

Day 2 – Competency Unit-AU

Day 3 – Competency Unit TL

Many of Gladhill Associates International’s virtual and on-line courses provide electronic access to course materials for 30 to 90 days depending on the course. For virtual lead auditor courses the participant will be e-mailed the course materials, case studies, quizzes, scenarios as well as copies of the applicable standards.

Note: Refunds cannot be issued if course materials have been sent and/or accessed.  Chrome and Edge browsers are recommended – Internet Explorer is not supported. 

Virtual Format

An Internet-based, instructor led course utilizing web and teleconferencing technologies to allow participants to interact without traveling.  Virtual and on-line courses offer interaction with instructor and participants using Internet capabilities.

Participants have access to interaction both with the instructor and other participants in an Internet-based learning environment (white board, Q&A tools, application sharing, and breakout rooms).  Virtual and on-line courses are classroom-like experiences offered using the latest Internet tools. 

Learning Objectives:

  • Describe the ISO 9001, AS 9100 and ISO 14001 Quality Management System (QMS)/Environmental Management System (EMS) - Requirements standard and development process;
  • Identify ISO 9000:2015, AS 9100D and ISO 14001:2015 QMS terms;
  • Describe the intent and requirements of ISO 9000:2015, AS 9100D and ISO 14001:2015;
  • Determine the evidence needed to demonstrate conformity to ISO 9000:2015, AS 9100D and ISO 14001:2015;
  • Apply the process approach and Plan-Do-Check-Act (PDCA) methodology;
  • Evaluate documented information required by ISO 9000:2015, AS 9100D and ISO 14001:2015 and the interrelationships between the quality/environmental processes, quality/environmental planning, policy, and objectives; 
  • Apply the principles, processes, and methods of auditing;
  • Demonstrate the activities involved in preparing for an audit;
  • Determine an effective audit in the context of the auditee’s organizational situation;
  • Apply effective audit skills and practice personal behaviors necessary for an effective and efficient conduct of a management system audit; 
  • Establish and plan the activities of an audit team;
  • Manage the audit process;
  • Prepare the audit report and perform an audit follow-up; 

Lead Auditor Course Outline

Introduction to Quality, Environmental or Safety Management Systems

Analysis of ISO 9000:2015, AS 9100D and ISO 14001:2015 (Introduction and Clauses 4-10)         

Organizational Impact on Quality/Environmental Management System Auditing Quality, Environmental or Safety Management Systems

         Management System Audits

         Auditor Competence

         Audit Program

         Audit Techniques 

         Audit Cycle

         Team Leader Roles and Responsibilities

         Prepare for an Audit

         Conduct an Audit

         Prepare an Audit Report

         Audit Completion and Follow-Up

 Who Should Attend:

Those responsible for planning and scheduling an internal audit program for ISO 9001:2015, AS 9100D and ISO 14001:2015.

Those who wish to become an Exemplar Global certified/registered auditor.

Those who must perform audits to ISO 9000:2015, AS 9100D and ISO 14001:2015. Manufacturing personnel, suppliers, managers, or anyone interested in conducting first-party, second-party, or third-party audits.

Internal Audit Courses



Learn to design and install an internal audit program that will meet the requirements of the applicable standard.


The courses are designed for personnel responsible for developing and conducting an internal audit program.

General Content 

The courses assist the attendees with structured exercises to analyze the requirements in detail of the standard relating to the internal audit program. 

Attendees learn how to design an internal audit program (program scope and schedule, auditor selection and training, audit resource allocation, audit documentation and records, etc.). 

These interactive courses assist participants, using structured exercises, to analyze in detail the requirements of the standard relating to the internal audit program.

Participants learn how to design an internal audit program that includes program scope and schedule, auditor selection and training, audit resource allocation, internal audit documentation and records, etc. Participants take part in simulated internal audit exercises to:

  1. Review the requirements of the standard.
  2. Participate in simulated exercises where an auditor conducts an audit interview and examines related documents, work instructions and records.
  3. Record their findings and prepare an audit report.


AS 9100D Internal Audit Course

AS 9110C Internal Audit Course

AS 9120B Internal Auditing

IATF 16949:2016 Internal Auditing

ISO 13485:2016 Internal Audit Course

ISO 14001:2015 Internal Audit Course

ISO 17025:2017 Internal Audit Course

ISO 22000 Food Safety Internal Auditor Course

ISO 22000:2018 Internal Auditor Training

ISO 27001:2013 Internal Audit

ISO 45001:2018 Internal Audit Course

ISO 45003:2021 Internal Audit Course

ISO 9001:2015 Internal Audit Course

ISO 9001-ISO 14001-ISO 45001 Integrated Internal Audit Course

Transition Courses


ISO 9001:2015 Transition Course - ISO 14001:2015 Transition Course - ISO 19011:2015 Transition Course - AS 9100D Transition Course - AS 45001 Transition Course  

Welcome to the Gladhill Associates International virtual classroom and on-line transition courses.

Transition Courses

The standards require process audits. These courses are designed for practicing auditors as well as organizations that want training on auditing to the new standards.

Learn how to meet these new requirements while gaining valuable skills. The changes from the previous standard to the new standard are considered significant. The principles upon which the revisions are based will require changes in audit practice among auditors.

Auditors will need to understand the significance and impact of the revisions.

Key Session Topics

               Transitioning in the principles and practices of auditing the new requirements.

               Review of process auditing techniques.

               Auditing against the new requirements.

               Differences between the previous version of the requirements.

               Role and purpose of a QMS/EMS/SMS.

               Seven quality management principles.

               Revisions to the standards.

               Requirements of the applicable standard.

               Differences between the requirements.

               Implications of revisions on auditing techniques.

These courses can also be an introduction to the new applicable standard

    News - Stories - Ideas 


Published: Tuesday, November 15, 2022 Quality Digest

How to Build a Loyal Customer Base in 2023
by Adriana Lynch

Today’s consumers demand a deeper relationship with products, services, and companies.
The decade of the 2020s has given businesses—and the consumers who count on them—quite a ride. Neither tea leaves nor the best efforts of analysts could have predicted the impact that the one-two punch of a pandemic and roller-coaster economy would have on both markets and marketplaces.

Consumers have found their pockets filled and emptied. Employers have had trouble staying open and then difficulty hiring enough staff for swelling demand. Moreover, companies have struggled to get the raw materials and transportation network needed to deliver their products to a wanting public.

In this decade, consumers, already emboldened and savvier due to a digital revolution, have continued to evolve in buying habits and expectations. However, even considering recent events, these “evolved” consumers didn’t emerge overnight. Instead, they have been evolving for the last two decades, maybe even more.

With so much at stake, companies that want to grow sustainably and build a loyal base of customers need to take command of market forces. And more important, they must deeply understand what drives contemporary consumer decision-making. Today, as in the past, the answer lies in insights, and digital technology has made this more efficient. However, CEOs must still have a roadmap to gather data that are at once actionable and on target.

Today’s consumers demand deeper connections

Many people have heard about marketing professor Philip Kotler’s four P’s that guide every marketing plan: product, price, placement, and promotion. These four P’s call out essential aspects needed to activate marketing ideas to reach consumers in the best possible way.

However, Kotler first published his four P’s in 1967, a much more tactile and analog time when retailers had better control over their dialogue and messaging with consumers. The original four P’s are now considered Marketing 1.0. According to the Kellogg School (with whom Kotler, 91, remains associated), they are “a simple appeal to homo economicus to show that a company’s brand functionally offered the best value for that market segment.”

However, today, consumers demand a deeper relationship with the products, services, and companies they choose to bring into their lives and support with their hard-earned money (even more so in a tight economy). The drivers of this deeper relationship can be explained by the new four P’s on the block: people, planet, purpose, and profit. (Yes, profit!)

1. People

J.W. Marriott once said, “Take care of your people, they will take care of your customers, and your business will take care of itself.” Employee satisfaction drives customer satisfaction. A business’ customers can “feel” when employees are dissatisfied. Customers know by the tone of their voice and their energy when they call the 800 number to get questions answered when they try to have a complaint dealt with via text, chat, or by submitting questions online. The way employees feel comes across in their interactions with customers. If a company takes care of its employees, they will care of its customers.

2. Planet-friendly products

Appropriate innovation, ease of use, clear benefits, and value propositions are all critical aspects of successful products. However, this can no longer be at the unrestricted expense of our planet’s natural resources. Wasteful products are getting ditched by consumers; gone are the days when the box within a box was perceived to be a more luxurious product. Instead, environmentally friendly packaging is now guiding consumer decisions, along with responsibly harvested ingredients.

Take, for example, Natura, the Brazil-born personal care company founded in 1969. Natura’s mission is “to create and sell products and services that promote the harmonious relationship of the individual with oneself, with others, and with nature.” With this philosophy, Natura has been responsibly using Brazil’s natural resources to create its products, gathering hundreds of thousands of loyal consumers worldwide. They have become a force to be reckoned with, recently acquiring The Body Shop and Avon.

3. Purpose

Cause marketing isn’t new. Recall the Dawn dish soap advertising showing that it is so mild yet effective that it can wash ducks caught in oil spills. While the company’s advertising used nature to communicate the product’s benefits (gentle yet firm), they also donated to wildlife conservation efforts. That’s cause marketing. According to a recent study, consumer demands include that businesses have a purpose; consumers want to deal with companies that have a soul. For example, Tom’s Shoes and Bombas Socks donate a pair of their products to a child in need for each one purchased. Their mission is to help children in need of shoes and socks worldwide, and they enable their mission to sell their products profitably.

Warning: Do not pay lip service to consumers, because they can see right through it. Businesses must be sincere about their support for a cause.

Consumer product companies aren’t the only ones catching the purpose-driven business wave. The service industry is, too. Perhaps the most shocking example comes from the financial sector: banking. Standard Chartered Bank launched the well-received “We Are Here for Good” campaign, which explains the brand’s position that a bank can be a force for good in the world. Two of the most potent advertisements in this campaign show how Standard Chartered is walking the talk regarding gender equality in the workplace (watch here) and how it’s fighting the illegal wildlife trade (watch here).

4. Profit

Healthy profits are a fourth P and a natural conclusion of the 3 Ps that preceded. Nevertheless, the new economy comes with a new breed of evolved customers, and the priorities of those customers aren’t the same as those of a few decades past. To capture the hearts of these consumers and retain them, businesses must dare to put Kotler’s old P's on the chopping block and focus their strategy on a whole new set of new P's. Satisfied employees (People), planet-friendly Products, and a clear Purpose that inspires both how employees are treated and what products are brought to market, are currently the necessary requirements for any company to be successful and profitable.

Make the buying process enjoyable

The importance of making the in-store shopping experience as easy and enjoyable as possible can’t be overstated. However, marketing leaders often struggle to understand their target customers and what they want from their shopping experience. AI-powered technology can help retailers solve this problem. By uncovering valuable insights about shoppers’ preferences and tastes, marketers can create targeted offers, better recommendations, and relevant messages that resonate with their target customers.

These changes will help retailers deliver an omnichannel environment that meets customers wherever, whenever, and however they choose to shop.


Exemplar Global Recognized Training Provider Program (RTP)


Gladhill Associates International is now part of the Exemplar Global Recognized Training Provider (RTP) Program.

Many of our Internal Audit courses are certified as well as our TPECS Lead Auditor courses. 

Extend your Learning

Graduate Certification

To help you get started and realize the full benefits that come with being a Gladhill Associates International and Exemplar Global Recognized Training Provider (RTP) student, we’ve compiled this guide for you.

Benefits for Students:

  • 12 months of ongoing professional development and support through direct access to a series of tailored learning content Access to Exemplar LINK, a dedicated platform to help professionals build their career pathway and identify and capitalize on opportunities. 
  • Access to an exclusive LinkedIn community to interact with other graduates and industry professionals to promote networking opportunities and skill sharing. 
  • An Exemplar Global Graduate certificate in addition to the Gladhill Associates International certificate.

The Bigger Picture

Gladhill Associates International and Exemplar Global are passionate about supporting the auditing profession and the industry as a whole to grow and deliver strong outcomes for the community. The Recognized Training Provider (RTP) program is one of our efforts to achieve this goal.

Not only does the program foster and promote the best training providers around the world, but it supports those interested in the auditing profession, our students, to become the best professionals they can be. Therefore, improving the entire community as a whole.

Why should I choose a training provider that has been certified by Exemplar Global?

By choosing an Exemplar Global certified training provider you can be assured that you are attending a course of a higher standing that has been recognized by a third party.

Additionally, by taking a course from an Exemplar Global certified training provider, you can benefit from enhanced personal development and career pathway opportunities.

These include a self-coaching assessment, and access to a library of educational materials to help you to further your professional development. 

How will completing an Gladhill Associates International RTP course enhance my career?

Completing a Gladhill Associates International RTP certified course demonstrates that you’ve completed a course that is relevant to the assurance industry and can assist you to advance along this career path.

You will also receive access to Exemplar Global’s library of continuing professional development, in addition to regular communications and resources to enhance your education. It will also allow you to take the next step and obtain Auditor Certification with Exemplar Global in the future.

Will I have access to the Exemplar Global community and networking opportunities through my certification?

You will receive access to Exemplar Global’s dedicated LinkedIn group which will allow you to access exclusive resources plus network with other course graduates and industry professionals. This is particularly valuable if you are interested to pursue a career in auditing or want to apply for Exemplar Global personnel certification in the future.

RTP Courses:

ISO 9001:2015 Internal Audit Course 

ISO 14001:2015 Internal Audit Course

ISO 45001:2018 Internal Audit Course 

ISO/IEC 17025:2017 Internal Audit Course

ISO 22000:2018 Internal Audit Course 

ISO 13485:2016 Internal Audit Course

ISO 27001:2013 Internal Audit Course

ISO 9001 with Emphasis 0n IATF 16949:2016 Internal Audit Course

New Courses


New courses, Coming Attractions, Free Courses

Introduction to Cybersecurity Maturity Model Certification (CMMC)

Introduction to SWOT - Strengths. Weaknesses, Opportunities and Threats (Free)

ISO 45003:2021 Internal Audit Course

Introduction to AIMM - Aerospace Independent Maturity Model - Free

AIMM User Guide - Free

Many Other On-Line and/or Virtual Courses 

Process Mapping - Human Factors - Corrective/Preventive Actions - ISO 5001 - Risk Management - Templates - ISO 14001 Gap Analysis/Internal Audit Checklist (NEW) - ISO 9001: 2015 Gap Analysis/Internal Audit Checklist (NEW) - AS 9100 Gap Analysis/Internal Audit Checklist (NEW) - Introduction Courses, Six Sigma, Process Auditing and much more... 

Please click on “Courses” on our home page to view a complete list of our on-line courses.

Aerospace QMS 


The aerospace industry simply can’t afford mistakes. A single mistake or smallest failure of products/services can have deadly consequences in this industry. That’s the reason why reliability and quality remain the most important concerns and critical aspects of this industry. It’s, therefore, important to ensure that the quality management system (QMS) is working efficiently and is capable of helping reduce the risks and provide the organizations with a reliable framework to offer a product/service. It was the endeavor to bring about a single and dependable quality management system that brought about the AS 9100 series of standards.

Training with our experienced team will enable you throughout your quality journey. Whether you are brand new to aerospace or looking to become an auditor, Gladhill Associates International has the right course for you. Browse through our selection of aerospace courses to see which course fits your needs.

The AS 9100 series of standards following the direction of ISO 9001 with additional requirements over and above specific to the aerospace industry. Emphasis is placed on areas deemed to have the greatest impact on safety, reliability and regulatory compliance for aerospace products.  It helps organizations continually improve, focus on meeting customer requirements, and ensure customer satisfaction. 

Our Aerospace Courses:

AS 9100D Lead Auditor Course

AS 9100D Internal Audit Course

AS 9100D Transition Course  

AS 9110C Lead Auditor Course  

AS 9120B Lead Auditor Course

Consulting - Auditing


Auditing and Consulting Available.

Contact Us At www. admin@gladhillassociates.com


Take advantage of our on-site advice and instruction for organizations developing their own quality systems. 

For organizations with limited staff or time constraints, we complete the documentation, training, auditing and registrar selection in turn-key fashion. 

We also provide on-line internet, interactive consulting at a reasonable price. 

E-mail, call or fax us at any of our offices for a no obligation proposal. 


Gap Analysis

We provide experienced auditors to identify what improvement to your system will be required and recommendations for corrective actions.

Readiness Assessment

We conduct readiness assessment audits to provide companies with a measure of their readiness for the formal on-site assessment by the registrar. We also work with companies to correct nonconformances identified by the registrar during the assessment.

Internal Audits

Gladhill Associates International will do your internal audits. If you're having problems such as some listed below, contact us for details:

Not enough internal resources.

Not finding opportunities for improvement.

Want an outside, independent opinion on where you can improve.

Don't want to wait until you have time

Outsourcing your internal audit may be more cost effective than doing it yourself.