Gladhill Associates International

Lead Auditor Courses

Welcome to the Gladhill Associates International on-line and virtual classroom ISO 9001:2015, ISO 14001:2015and ISO 45001:2018 lead auditor courses. Our courses are Exemplar Global certified.

Due to the latest pandemic news the following is what Exemplar Global sent to their training providers:

“Virtual Training Is Acceptable as an Alternative to Classroom Training"

“Given the concern for public health in light of the global COVID-19 pandemic, it is understandable that many training organizations are canceling their public training courses. Many of these training organizations are replacing those public courses with virtual (online) training courses.

Exemplar Global has been asked if those virtual courses are acceptable under the RTP and TPECS training certification schemes. The answer is yes! Under the RTP and TPECS programs, training providers are free to design and deliver their courses as they see fit, so long as they continue to meet the requirements of the program their courses are certified to”.

There is no need to travel when you take a virtual or on-line course

Gladhill Associates International has the courses and content available in an on-line and virtual, easy-to-access format that can help you meet your career goals from the comfort of your own home or office.

You don't have to wait for classrooms to open back up either; with over 50 courses that cover topics across the quality domain, Gladhill Associates International’s virtual training helps you start or continue your improvement journey.

Lead Auditor Courses

Prepare yourself for real-life ISO 9001:2015, AS 9100D and ISO 14001:2015 auditing situations and learn how to manage and complete the audit process.

Understand the requirements of ISO 9001:2015, AS 9100D and ISO 14001:2015 and be able to conduct a successful audit. The course includes case studies, quizzes and scenarios to prepare you for real-life auditing situations. You’ll learn to manage the audit process and complete reporting in a collaborative and engaging environment.

This virtual, instructor-led course is comprised of three successive components delivered in convenient, 3 or 4 six to eight-hour days

Day 1 - Competency Unit-QM

Day 2 – Competency Unit-AU

Day 3 – Competency Unit TL

Many of Gladhill Associates International’s virtual and on-line courses provide electronic access to course materials for 30 to 90 days depending on the course. For virtual lead auditor courses the participant will be e-mailed the course materials, case studies, quizzes, scenarios as well as copies of the applicable standards.

Note: Refunds cannot be issued if course materials have been sent and/or accessed. Chrome and Edge browsers are recommended – Internet Explorer is not supported.

Virtual Format

An Internet-based, instructor led course utilizing web and teleconferencing technologies to allow participants to interact without traveling. Virtual and on-line courses offer interaction with instructor and participants using Internet capabilities.

Participants have access to interaction both with the instructor and other participants in an Internet-based learning environment (white board, Q&A tools, application sharing, and breakout rooms). Virtual and on-line courses are classroom-like experiences offered using the latest Internet tools.

Learning Objectives:

Describe the ISO 9001, AS 9100 and ISO 14001 Quality Management System (QMS)/Environmental Management System (EMS) - Requirements standard and development process;
Identify ISO 9000:2015, AS 9100D and ISO 14001:2015 QMS terms;
Describe the intent and requirements of ISO 9000:2015, AS 9100D and ISO 14001:2015;
Determine the evidence needed to demonstrate conformity to ISO 9000:2015, AS 9100D and ISO 14001:2015;
Apply the process approach and Plan-Do-Check-Act (PDCA) methodology;
Evaluate documented information required by ISO 9000:2015, AS 9100D and ISO 14001:2015 and the interrelationships between the quality/environmental processes, quality/environmental planning, policy, and objectives;
Apply the principles, processes, and methods of auditing;
Demonstrate the activities involved in preparing for an audit;
Determine an effective audit in the context of the auditee’s organizational situation;
Apply effective audit skills and practice personal behaviors necessary for an effective and efficient conduct of a management system audit;
Establish and plan the activities of an audit team;
Manage the audit process;
Prepare the audit report and perform an audit follow-up;

Lead Auditor Course Outline

Introduction to Quality, Environmental or Safety Management Systems

Analysis of ISO 9000:2015, AS 9100D and ISO 14001:2015 (Introduction and Clauses 4-10)

Organizational Impact on Quality/Environmental Management System Auditing Quality, Environmental or Safety Management Systems

Management System Audits

Auditor Competence

Audit Program

Audit Techniques

Audit Cycle

Team Leader Roles and Responsibilities

Prepare for an Audit

Conduct an Audit

Prepare an Audit Report

Audit Completion and Follow-Up

Who Should Attend:

Those responsible for planning and scheduling an internal audit program for ISO 9001:2015, AS 9100D and ISO 14001:2015.

Those who wish to become an Exemplar Global certified/registered auditor.

Those who must perform audits to ISO 9000:2015, AS 9100D and ISO 14001:2015. Manufacturing personnel, suppliers, managers, or anyone interested in conducting first-party, second-party, or third-party audits.

Internal Audit Courses

Objectives

Learn to design and install an internal audit program that will meet the requirements of the applicable standard.

Attendees

The courses are designed for personnel responsible for developing and conducting an internal audit program.

General Content

The courses assist the attendees with structured exercises to analyze the requirements in detail of the standard relating to the internal audit program.

Attendees learn how to design an internal audit program (program scope and schedule, auditor selection and training, audit resource allocation, audit documentation and records, etc.).

These interactive courses assist participants, using structured exercises, to analyze in detail the requirements of the standard relating to the internal audit program.

Participants learn how to design an internal audit program that includes program scope and schedule, auditor selection and training, audit resource allocation, internal audit documentation and records, etc. Participants take part in simulated internal audit exercises to:

Review the requirements of the standard.
Participate in simulated exercises where an auditor conducts an audit interview and examines related documents, work instructions and records.
Record their findings and prepare an audit report.

Courses:

AS 9100D Internal Audit Course

AS 9110C Internal Audit Course

AS 9120B Internal Auditing

IATF 16949:2016 Internal Auditing

ISO 13485:2016 Internal Audit Course

ISO 14001:2015 Internal Audit Course

ISO 17025:2017 Internal Audit Course

ISO 22000 Food Safety Internal Auditor Course

ISO 22000:2018 Internal Auditor Training

ISO 27001:2013 Internal Audit

ISO 45001:2018 Internal Audit Course

ISO 45003:2021 Internal Audit Course

ISO 9001:2015 Internal Audit Course

ISO 9001-ISO 14001-ISO 45001 Integrated Internal Audit Course

Free Courses

Introduction to CMMC

This course provides a high-level overview of the new CMMC framework and its key components.

It also answers the pressing question of what your company needs to do to comply with CMMC and, likewise, work with the DoD.

Next, fundamental cybersecurity principles and how they connect with CMMC are explained.

Introduction to AIMM

The Aerospace Improvement Maturity Model (AIMM) is provided by the IAQG to help organizations move beyond compliance to the 9100 standard and improve the maturity of their Quality Management System (QMS).

Using AIMM, an organization can evaluate its current level of maturity and set clear targets for improvement. AIMM can be successfully used by certified or non-certified organizations, either for the entire scope of a 9100 compliant QMS or specific areas of interest.

Go to "Courses" to register to these courses

Introduction to Measurement Systems Analysis (MSA)

About Measurement Systems Analysis (MSA)

Learn more about:

What is measurement systems analysis (MSA)
What is a measurement system?
What is measurement system variation?

Transition Courses

ISO 9001:2015 Transition Course - ISO 14001:2015 Transition Course - ISO 19011:2015 Transition Course - AS 9100D Transition Course - AS 45001 Transition Course

Welcome to the Gladhill Associates International virtual classroom and on-line transition courses.

Transition Courses

The standards require process audits. These courses are designed for practicing auditors as well as organizations that want training on auditing to the new standards.

Learn how to meet these new requirements while gaining valuable skills. The changes from the previous standard to the new standard are considered significant. The principles upon which the revisions are based will require changes in audit practice among auditors.

Auditors will need to understand the significance and impact of the revisions.

Key Session Topics

Transitioning in the principles and practices of auditing the new requirements.

Review of process auditing techniques.

Auditing against the new requirements.

Differences between the previous version of the requirements.

Role and purpose of a QMS/EMS/SMS.

Seven quality management principles.

Revisions to the standards.

Requirements of the applicable standard.

Differences between the requirements.

Implications of revisions on auditing techniques.

These courses can also be an introduction to the new applicable standard

News - Stories - Ideas

This article is from Quality Digest:

When ISO 9001 Fails

You’ve finally gotten ISO 9001 certification. Congratulations! You’ve built your quality management system, written your procedures, trained your staff, sweated through internal and external audits, and your registrar sent you a certificate suitable for framing. Now, at long last, all of your problems are over, right?

If only.

The ISO 9001 standard isn’t magic, and it won’t make all your headaches disappear. It’s a powerful tool—don’t get me wrong. But like any tool, it’s good for some jobs but not others, and you have to use it the right way. (A hammer is great for driving nails, but not so good for sweeping floors.) So it’s helpful to understand what ISO 9001 can’t do, and also how it can go wrong if you misuse it.

The basic framework

The first question is the easiest. ISO 9001 won’t make you smarter, luckier, or less accident-prone—at least not right away. People working inside an ISO 9001 quality system can still make bad decisions or drop things. Lightning can still strike, or tornadoes, or earthquakes. That’s why the standard has regulations about how to handle defective materials and nonconforming product: Because you’ll still have both.

What ISO 9001 can do for you is to help you get better over time. If you see that certain decisions always go wrong in a certain way, your quality system should push you to build a structured process for those decisions to correct for the errors you’ve detected. If certain kinds of accidents are way too common, the system should tell you to analyze why those accidents keep happening, and then to restructure the work so they don’t. If lightning is a big problem, install lightning rods. And so on.

None of this is automatic. You still must figure out what went wrong and put in the work to prevent it next time. But ISO 9001 gives you a framework to make that happen. And so, year over year, things should get better, because whenever they go wrong you learn why and then make corrections. Naturally, it takes time.

In other words, there’s always some risk of random, one-off accidents. But if you use ISO 9001 the right way, you should see a steady drop in systemic problems. The subtler risk is hidden in that phrase “if you use ISO 9001 the right way.” Because if you use it the wrong way, it loses much of its effectiveness.

What are these “wrong ways” of using your ISO 9001 quality system?

Ignoring it

The first is to ignore it. Some companies get their ISO 9001 certificate, and then as soon as the auditor walks away, they forget all about it. Nobody follows procedures because “they don’t have the time.” Nobody analyzes failures because “we all know what went wrong, and we just need to try harder.” Nobody tracks process performance because the only meaningful metric is whether the boss is in a good mood that day. Two weeks before the next audit, they slap together a bunch of paper to show the auditor. But their plan—if that works—is to go right back to ignoring the quality system as soon as she leaves again.

Companies like this get no benefit out of their quality system. That’s not surprising, because they’re not using it. Practically speaking, they might as well have no quality system. They might have a certificate for a year or two until their auditor sees through the game they’re playing. (And she will.) But if they don’t use the system, they can’t expect to get results from it.

Never changing it

The second way an ISO 9001 quality system can go wrong is the reverse situation—when a company treats it like it’s carved in stone. This is especially a risk in a large company where people are trained to follow one specific procedure without understanding how it fits into the big picture. That one procedure might have been just the right thing 10 years ago when it was put in place. But times have changed since then, the overall inputs and outputs are no longer the same, and nobody bothered to update the procedures or to retrain the people carrying them out.

As a result, you find whole departments following zombie procedures: filling out forms that will never be read, or going through steps of a process that no longer applies. When anyone points out that these requirements are meaningless, the answer comes back, “That’s what it says in our procedures. We have to follow our procedures to keep our ISO 9001 certification. So we have to do it.”

In reality, the ISO 9001 standard itself assumes that your quality system will change and grow over time, and there are regulations for how to make those changes in a systematic way. But—again—you have to use the system as a living tool. When it’s time for change, explore to find out how far that change really goes. Talk to the people involved or affected, think through what the change will mean for them, and plan it accordingly. If you have to rewrite documents, rewrite all of them so the updated system is consistent. And then train everyone on the new way of working so no one is left behind. It may sound like a lot of work, but it’s better than leaving parts of your organization in the grip of zombie procedures.

When you look at a company’s quality problems in real life, you can sometimes see both of these failure modes reflected in different ways. For several months earlier this year, Boeing was in the news quite often because of various quality issues. While it’s beyond the scope of this article to give a complete account of Boeing’s situation, it’s useful to notice a couple of things. In the first place, despite all the attention in the news, the failure rate for airplanes is remarkably low. One journalist wrote that during the last 15 years, U.S. commercial aviation has had “a safety record of about one or two passenger fatalities per light-year traveled.” In other words—and this is the first point I make above—even when things do go wrong (as they always will), the overall quality system is still there to catch them.

As for the errors that did slip through, a recent expert panel review by the Federal Aviation Administration found that in some cases procedures had been missed or overlooked (the first failure mode I describe above), while in other cases there was confusion because obsolescent procedures had not been properly updated (the second failure mode).

So, yes, both failure modes are possible, even for companies with quality systems that are mostly intact.

Making it the wrong size

There’s a third failure mode that’s more subtle than the first two but still causes trouble. This is when a company’s quality system is the wrong size. One example is the hamburger stand with a quality system that was designed for General Motors: A company like that will be so busy filling out forms and reporting to committees that they’ll never get any hamburgers made.

The other side of the coin is a company the size of General Motors that’s still running on a quality system small enough for a hamburger stand. A company like that might as well have no quality system at all, because what it has is so skimpy that most of its operations aren’t covered.

Either way, a company with a quality system that’s the wrong size is going to have problems. What you want is a quality system that covers everything it needs to cover—but no more. But that, in turn, means you have to think about what your needs really are. Build a system that addresses your problems and risks, not somebody else’s.

ISO 9001 won’t make you infallible or invulnerable. It won’t prevent you from making mistakes. But if you use the standard the way it’s meant to be used, it will help you learn from those mistakes. In the long run, that learning will put you miles ahead.

Exemplar Global Recognized Training Provider Program (RTP)

Gladhill Associates International is now part of the Exemplar Global Recognized Training Provider (RTP) Program.

Many of our Internal Audit courses are certified as well as our TPECS Lead Auditor courses.

Extend your Learning

Graduate Certification

To help you get started and realize the full benefits that come with being a Gladhill Associates International and Exemplar Global Recognized Training Provider (RTP) student, we’ve compiled this guide for you.

Benefits for Students:

12 months of ongoing professional development and support through direct access to a series of tailored learning content Access to Exemplar LINK, a dedicated platform to help professionals build their career pathway and identify and capitalize on opportunities.

Access to an exclusive LinkedIn community to interact with other graduates and industry professionals to promote networking opportunities and skill sharing.

An Exemplar Global Graduate certificate in addition to the Gladhill Associates International certificate.

The Bigger Picture

Gladhill Associates International and Exemplar Global are passionate about supporting the auditing profession and the industry as a whole to grow and deliver strong outcomes for the community. The Recognized Training Provider (RTP) program is one of our efforts to achieve this goal.

Not only does the program foster and promote the best training providers around the world, but it supports those interested in the auditing profession, our students, to become the best professionals they can be. Therefore, improving the entire community as a whole.

Why should I choose a training provider that has been certified by Exemplar Global?

By choosing an Exemplar Global certified training provider you can be assured that you are attending a course of a higher standing that has been recognized by a third party.

Additionally, by taking a course from an Exemplar Global certified training provider, you can benefit from enhanced personal development and career pathway opportunities.

These include a self-coaching assessment, and access to a library of educational materials to help you to further your professional development.

How will completing an Gladhill Associates International RTP course enhance my career?

Completing a Gladhill Associates International RTP certified course demonstrates that you’ve completed a course that is relevant to the assurance industry and can assist you to advance along this career path.

You will also receive access to Exemplar Global’s library of continuing professional development, in addition to regular communications and resources to enhance your education. It will also allow you to take the next step and obtain Auditor Certification with Exemplar Global in the future.

Will I have access to the Exemplar Global community and networking opportunities through my certification?

You will receive access to Exemplar Global’s dedicated LinkedIn group which will allow you to access exclusive resources plus network with other course graduates and industry professionals. This is particularly valuable if you are interested to pursue a career in auditing or want to apply for Exemplar Global personnel certification in the future.

RTP Courses:

ISO 9001:2015 Internal Audit Course	ISO 14001:2015 Internal Audit Course
ISO 45001:2018 Internal Audit Course	ISO/IEC 17025:2017 Internal Audit Course
ISO 22000:2018 Internal Audit Course	ISO 13485:2016 Internal Audit Course
ISO 27001:2013 Internal Audit Course	ISO 9001 with Emphasis 0n IATF 16949:2016 Internal Audit Course

New Courses

New courses, Coming Attractions, Free Courses

We now have the ISO 45001:2018 Lead Auditor Course

Introduction to Cybersecurity Maturity Model Certification (CMMC)

Introduction to SWOT - Strengths. Weaknesses, Opportunities and Threats (Free)

ISO 45003:2021 Internal Audit Course

Introduction to AIMM - Aerospace Independent Maturity Model - Free

AIMM User Guide - Free

Many Other On-Line and/or Virtual Courses

Process Mapping - Human Factors - Corrective/Preventive Actions - ISO 5001 - Risk Management - Templates - ISO 14001 Gap Analysis/Internal Audit Checklist (NEW) - ISO 9001: 2015 Gap Analysis/Internal Audit Checklist (NEW) - AS 9100 Gap Analysis/Internal Audit Checklist (NEW) - Introduction Courses, Six Sigma, Process Auditing and much more...

Our ISO/IEC 27001:2018 Internal Audit Course has been revised to ISO/IEC 27001:2022

Please click on “Courses” on our home page to view a complete list of our on-line courses.

Consulting - Auditing

Auditing and Consulting Available.

Consulting

Take advantage of our on-site advice and instruction for organizations developing their own quality systems.

For organizations with limited staff or time constraints, we complete the documentation, training, auditing and registrar selection in turn-key fashion.

We also provide on-line internet, interactive consulting at a reasonable price.

E-mail, call or fax us at any of our offices for a no obligation proposal.

Auditing

Gap Analysis

We provide experienced auditors to identify what improvement to your system will be required and recommendations for corrective actions.

Readiness Assessment

We conduct readiness assessment audits to provide companies with a measure of their readiness for the formal on-site assessment by the registrar. We also work with companies to correct nonconformances identified by the registrar during the assessment.

Internal Audits

Gladhill Associates International will do your internal audits. If you're having problems such as some listed below, contact us for details:

Not enough internal resources.

Not finding opportunities for improvement.

Want an outside, independent opinion on where you can improve.

Don't want to wait until you have time

Outsourcing your internal audit may be more cost effective than doing it yourself.