This course provides auditors with a new approach that will enable them to keep the focus on the real purpose. At the core of this new approach are five fundamental questions upon which the process approach is based.

From these a series of questions are derived for several business processes that will reveal the evidence needed to demonstrate compliance with the standards. At the same time the robustness of the organization’s processes to achieve their objectives is tested.

The quality management principles are explained to show how they can be used to establish the organization’s management system is soundly based.

The current auditing approaches are evaluated to show the fundamental weaknesses relative to how audits are planned, conducted and reported. This course contains lots of questions for auditors, structured around key business processes and linked to the requirements of the standards.