This overview course outlines exactly what Six Sigma means and how the tools are being used for performance excellence.

Understand the role Six Sigma can play in achieving your company's strategic objectives, how others are using the tools and techniques embedded in the methodology, and why management is the key to a successful launch.

Program Topics:

Six Sigma terminology

The DMAIC process

Process management

Measuring and calculating sigma levels

Role of green belts, black belts, champions, master black belts, etc.

The basic tools of Six Sigma

The voice of the customer