<h3>COURSE OBJECTIVES</h3> <p>At the conclusion of this course, the student will be able to:</p> <ul> <li>Define and understand the communication process.</li> <li>Determine how behavior and personality affect communication in the workplace.</li> <li>Determine how verbal and nonverbal qualities affect the communication process.</li> <li>Improve communication skills.</li> <li>Identify and state the different communications styles</li> <li>Use communication tools to increase situational awareness.</li> </ul>